Last Updated: January 29, 2016
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you: register for an account; make a purchase; subscribe to our newsletters or other emails; fill out a form; participate in a contest, survey, or chat room; return or exchange a product; participate in any interactive features of the Services; ask questions of us or our veterinarians or vet techs; apply for a job; request customer support; contact our call center; or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, fax number, credit card information, information about your pet (including the pet’s name, breed, gender, age, and photo), and any other information you choose to provide. If you place an order that requires a prescription, we collect information about your Veterinarian so that we may confirm the prescription and fill your order. We may also collect information about gift recipients such as name, email address, and shipping address so that we can fulfill the gift purchase. The information we collect about gift recipients is used for purposes of sending the gift and will not be used for other purposes.
Information We Collect Automatically When You Use the Services
When you access or use our Services, we automatically collect information about you, including:
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into the Services through a social media site, we will have access to certain information from that site, such as your name, email address, and other information provided in accordance with the authorization procedures determined by such social media site. We may also obtain information about you from list brokers and publicly-available sources.
We may use information about you for various purposes, including to:
PetMD is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Finally, note that any content posted in public chatrooms or question and answer forums may be read, collected, and used by others, and PetMD is not responsible for that activity. For example, search engines may index your questions, answers, and other posts to allow them to appear in search engine results. We recommend that you not include your real name or any personally identifying information in your questions, answers, and other posts.
The Services may offer social sharing features and other integrated tools, which let you share actions you take or articles you enjoy on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
We may also work with other websites or platforms (such as Facebook) to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way. To opt out, click here.
PetMD takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
You may update, correct or delete information about you at any time by logging into your online account. If you wish to delete your account, please contact us here, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Most web browsers are set to accept cookies and certain locally stored objects, like Web storage, by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies and some locally stored objects. However, these browser settings will not necessarily affect third party flash cookies used in connection with our Services. To delete or disable Flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information. Please note that if you choose to remove or reject cookies or locally stored objects, this could affect the availability and functionality of our Services. Currently, our systems do not recognize browser "do-not-track" signals.
You may opt out of receiving promotional emails from PetMD by following the instructions in those emails. You may also opt out of promotional emails and postal mailings by clicking here to unsubscribe. If you opt out, we may still send you non-promotional communications, such as those about your account, orders, or our ongoing business relations.